Prime Label Studios

Terms of Service

These Terms of Service (“Terms,” or the “Agreement”) are a legal agreement. By using our Service, using Content produced by our Service, or by delivering Product to us, you are agreeing to these terms.

Prime Label Studios is a Service (the “Service”), which primarily produces product photography and related Content which may include photographs, graphics, video, logos, copywriting content, and audio recordings, ( referred to as “Content”). All final deliverables are described at 9. Deliverables. Any products you send us, we refer to as “Product” in these Terms. Our Website, which can be accessed at www.primelabelstudios.com is referred to as the “Website.”

www.primelabelstudios.com  is owned by Prime Label Studios LLC a Delaware Limited Liability Corporation (“www.primelabelstudios.com”, “we,” or “us”). By using our Service, whether as an individual or as a representative of an entity that is using our Service, you are a “Client” (or “you”) according to these Terms.

These Terms of Service, combined with our Privacy Policy govern the professional relationship between you and Prime Label Studios. Any questions or concerns about these terms should be referred to our contact page.

  1. Eligibility. In order to use our Service, you must:
    • Be able to enter into legal contracts;
    • Submit a completed “Contact Form”;
    • Agree to these Terms Of Service;
    • Provide complete and current contact information.
  2. Updates. We may update or make changes to these Terms of Service on our Website. The revised Terms shall take effect and remain in full force immediately upon publication.
  3. Communication. Communication to you about your account, order, billing, Product, legal notices, or anything else related to the Service we provide, will be sent to the email address you provided when starting your order (and also on your Basecamp card, should you already be in production with us). We may also contact you via telephone, but are not required to do so. You should ensure any email coming from the domain “PrimeLabelStudios.com” is added to a “whitelist” to prevent the email being rejected as spam.
  4. Product. You are responsible for all of the costs incurred and involved in the shipping your Product to and from our studio, plus any necessary insurance incurred by the courier and customs. You must inform us once you have shipped out your product/s so that our team is made aware of its arrival. We advise that you choose a shipping provider with reliable tracking information and signature confirmation. Our recommended courier service is FedEx, but Prime Label Studios does not have any partnership or is not affiliated in any way with FedEx. Immediately after shipment, you are required to provide us with the tracking number in order for us to properly track the shipment from our end. Due to the Import tax and other tax laws of the Philippines, we do not recommend shipment with standard mail, or other couriers due to complications that can result from the use of such. If a shipment is lost, delayed, or damaged in any shape, form or manner while in transit to our studio, we are not responsible for such loss, damage or delays.
    Prohibited items. Do not send us any Product that contains any illegal drugs, controlled substance, or any weapon, firearm, explosives, dangerous chemicals, pornographic materials, or any Product that is unlawful to possess in the Philippines.
    Product Shipment to Prime Label Studios. When shipping the Product to our studio, please be mindful of the following guidelines:

    1. Packages should be carefully packed to ensure the protection of the Product during transit.
    2. All packages should include your name, company name, address, email address, and phone number.
    3. Shipments should be addressed to: Rency Macky S. Granada – 52 San Pedro Street, Barrio Kapitolyo, Pasig City 1603, Metro Manila, Philippines (+63 951 774 2552)
    4. Once the Product/s is/are received, we will document the receipt of the Product with a picture, and this will be sent to you once so that you can confirm the product condition is as shipped.
    5. Should there be any additional charges (taxes, duties, claiming and release fees, a need to pick up the item/s from any office, and the like), these will NOT be covered by Prime Label Studios, and additional charges dependent on the situation will be charged to the client.

    Return Product to the sender. If you specify that you wish for us to ship your Product back to you, we will return your Product to you after completion of the project. We do not provide item return services beyond repacking your item and handing it over to the courier once the pick-up has been set-up by you, the Client. To set up a return of your product from Prime Label Studios to you, please note the following:

    1. You need to specify the exact address you wish to have your product returned to, and this address needs to be stated on the return label. Address to be picked up from is the same as the address stated in 4.2.3 above.
    2. You must also provide a prepaid return label from one of our preferred carriers. All return shipments are subject to our Limitation of Liability for Damage or Loss of Product below.

    Limitation of Liability for Damage or Loss of Product. If your Product becomes damaged or lost while in our possession, we will, at our option, repair or reimburse you for the value of the Product up to a maximum of $250 USD. For Product valued more than $250 USD you should purchase your own insurance covering loss or damage to the Product while in our possession and during transit to and from our studio. We are not liable for loss or damage to Product exceeding a total value of $250 USD, regardless of quantity unless otherwise agreed upon between both parties.
    Storage. Upon request, we will store your Product in our facility, free of charge, for up to 30 days after completion of your project, or subject to an agreement between Prime Label Studios and you. After 30 days, you must arrange with us for Product to be returned, donated, or discarded. If we are unable to obtain your preference, Product will be subject to our Product Abandonment Policy stated below.
    Donating or discarding. If you do not want the Product returned to you at the completion of your project, let us know and we will donate or discard the Product. We are not able to offer compensation or credit for a donated or discarded Product. If you choose to have your Product donated or discarded, we will decide which persons or organizations receive the Product.
    Product Abandonment Policy. If your Product is in our possession and we are not able to hear from you regarding its return, it will be considered abandoned after the time periods detailed below have expired. If 30 days pass without us receiving the necessary information or instructions on action to take on your product, we will email you a notice informing you that your Product is at risk of being donated or discarded. If another 30 days passes after we have emailed the aforementioned notice, you agree that all title and ownership of the Product shall be transferred to us and the Product will be donated or discarded, at our option.

  5. Invoicing and payment. Payment is required to begin work on your project. When payment is received, your project is now considered as in the Pre-Production Phase, and is added to the next available opening on our production schedule. The timeline of the project deliverable depends on your cooperation and response rate with our team.
    Payment terms. All payments are required in full before any part of the production process is initiated. Alternate payment terms may override this section if agreed to in writing by both parties.
    Non-payment. In case of an alternative payment agreement and if final payment for our services is not received, we may take legal action to collect payments due. In the case you have already received our deliverables we can exercise our rights under the Digital Millennium Copyright Act to issue takedown notices requesting the removal from website(s), any Content we have delivered to you which have gone unpaid. We may also seek injunctive relief to prevent unpaid Content from being published or displayed. Additionally, we can pursue legal action for actual damages for copyright infringement if you publish or use our Content without remitting payment.
    Project abandonment. When payment is received, we see that your project is started as fast as possible, beginning with the Pre-Production Phase. In the case that we have received your payment and you remain unresponsive for a minimum of 30 days, we reserve the right to put your project on hold. A project on hold will need to be restarted with a new timeline. Your project can be put on hold for a maximum of 60 days (30 days of unresponsiveness PLUS 30 days after the initial 30 day-period of unresponsiveness) from which we reserve the right to abandon the project, unless further discussed between you and Prime Label Studios. Payments already previously made will not be refunded should this be the case.
  6. Refund policy. All sales made are considered final. Payments made to us are not refundable unless Prime Label Studios has failed to uphold a responsibility specified within these terms of services. In the event that Prime Label Studios fails to uphold their responsibility under these terms of services, a refund will be processed via the same method as the payment was made. Credit card payments will be refunded to the same card payment was made.
  7. Pricing. The current pricing is published on the pricing page of our Website. We may make changes to the prices we charge for our services at any time by publishing the new rates to our Website, and will take into effect as soon as they are posted online. Those who have already made payments for any of our services will not be affected by the pricing change, and will not be charged extra in the case of price increase, and will not be refunded in the case of price drops. We may offer other services that aren’t listed on our pricing page and, if applicable, those rates will be disclosed before payments are made, invoices are sent, and production begins.
  8. Production and creative process. Production and creative processes commences once the quote is paid in full. The following points are meant as guidelines for you as our client to understand the entire process, your rights and the processes behind. The following points can be subject to changes.
    Creative direction. As our client, you are required to provide creative direction in two forms: by filling out our Client Intake Form; and later either a.) signing off on the Project Brief that we send to you for approval if you have paid for the Project Brief Add-On or were given it as part of your package, b.) submitting your own Project Brief that will undergo Quality Assurance and Feasibility Studies by our Creative Teams, or c.) filling out a Project Shot List Form that we will use to generate a Project Brief. The Client Intake Form serves as the design and product information guidelines for our team to either produce your “Project Brief”, or to help us understand your Project and Product better. The Project Brief will illustrate the themes and inspirations of your overall deliverables. You must sign off on your “Project Brief” so that there is no misalignment between what will be created and what is expected. Any aspects of the project for which you have not provided specific creative direction will be left up to the judgment of our production team.
    Project Brief. The Project Brief details all directions of production, and the inspirations, pegs, and themes to be used by our Creative Teams for your project. Once it is completed, the Project Brief will be sent through email via a Google Slides link within 3-5 business days upon the completion of the Client Intake Form dependent on the complexity of the project barring any Act of God or Force Majeure, given which, Prime Label Studios will inform clients of such, and will be setting proper expectations on the new timeline. We will complete the services you have purchased as it is described on the Project Brief that you have signed-off on. Our best understanding of any direction, instructions, ideas you send to us, or ideas we discuss with you, will be described on the Project Brief. It is very important that you carefully read the Project Brief once it is sent to you to ensure they accurately describe the work you would like us to perform for you. If the Project Brief is not accurate, do not sign off on it. Instead, contact your Sales or Account Executive, and they will request for the necessary changes needed. By submitting the sign-off for the Project Brief, you agree the Project Brief correctly describes the work you would like us to perform. In the case where any written or verbal communication is inconsistent with the order, the Project Brief shall govern.
    Production period. Once the Project Brief is approved, and the production phase begins, the first set of deliverables excluding re-shoots and revisions, will be given on or before 21 business days (excluding Philippine holidays), barring any Act of God or Force Majeure, given which, Prime Label Studios will inform clients of such, and will be setting proper expectations on the new timeline. The commencement of the Production Period will also depend on the arrival of the products to our studio.
    Review period. Immediately after the first set of deliverable/s is/are complete, you will receive a notification on Basecamp that contains a link to view and download the Content. You will be given only up to two (2) revision cycles after the first set of deliverables have been sent. We allow up to 10 business days for you to provide us with feedback regarding the delivered Content for each revision cycle. See the “Request of minor revisions” section below for the revision process. After 10 days, if we have not heard from you, your project will be closed and your Product will be stored for 30 days, after which it will either be shipped back if you have instructed us to do so, or, if not, donated, or discarded accordingly.
    Re-shoots and Revisions. During the review period, you may contact us through our Revision and Request Form to request changes to the Content such as re-shoots, edits, or additional photos. Upon request, we will re-shoot or edit photos free of charge under the following circumstances:

    1. Work not completed as specified on the Project Brief. If we make an error and deliver work that is not correct as specified on the Project Brief, we will re-shoot or edit the work, as needed, to correct the error.
    2. Request for minor revisions. If you see anything in the Content that you’d like us to touch-up, we can perform up to two (2) rounds of minor editing per deliverable, free of charge, at your request to further adjust details such as color, tone and any other adjustments that can be made without re-shooting the Content. We allow revisions for a maximum of 10 business days and recommend our clients to revise within 72 hours of each revision.
    3. Request for major revisions. Please note that we do not conduct major revisions free of charge. Upon starting a project with us you will be sent a revision sheet overview.

    Major and Minor Revisions. These are the guidelines laid out by our creative teams as to what defines a Major Revision, which will entail additional charges, and a Minor Revision:

    GRAPHIC DESIGN

    MINOR REVISIONSMAJOR REVISIONS

    ON EVERYTHING:

    • Light Photoshop image manipulation
      • Cleaning few blemishes, dings, imperfection naturally found on product
      • Slight color/level adjustments (eg, slightly make brighter/darker)
    • Slightly moving or nudging a position of the product or design element (shape, text etc…) in the design
    • Updating or replacing copy with something that is provided by the client
    • Changing font type and color or family type (regular, bold, italicized etc.)

    SPECIFIC TO AMAZON GALLERY IMAGES:

    • Image resolution resizing. 
    • Adding / removing shadows on Main and Secondary Images 
    • Adding / removing their logo in the images (not on the product)

    SPECIFIC TO EBCs:

    • Rearranging order of the banners (eg. moving the bottom banner on the 3rd row etc.)

    SPECIFIC TO PRODUCT PACKAGING AND PRODUCT INSERTS:

    • Adding/removing features to highlight in the packaging or insert will not change the arrangement of the layout.
    • FNSKU/barcode update
    • Adding additional required labels (compliance labels, made in XXX, etc…)

    SPECIFIC TO LOGO DESIGN:

    • Minor touch up and scale/angle adjustments on selected logo study
    • Color change on selected logo study
    • Removing minor elements on selected logo study (eg. Remove the dot on top of the letter i…)

    ON EVERYTHING:

    • Heavy Photoshop image manipulation.
      • Adding a missing part of the product that was not shipped to us.
      • Cleaning a lot of  blemishes, dings, and imperfections naturally found all over the product and not caused by Prime Label Studios.
      • Fixing something that the product naturally has (creases, folds, bends…etc)
      • Adding the logo to the product that supplier didn’t print on the product and was not initially requested
      • Updating an outdated product label or product packaging with a new design through photo manipulation
      • Heavy level/color adjustments (eg. Wants the product in a different color; wants daytime shot changed to a nighttime shot etc.)
    • Copy or text update that needs help from copywriters
    • Swapping out the image of the product with a different photo of the product (eg. Wants angle changed etc.)
    • Change of stock photo model
    • Change of background of photoshop composed or photo-manipulated Lifestyle Images 

    SPECIFIC TO AMAZON GALLERY IMAGES:

    • Change Infographic layout or how things are arranged on Main and Secondary images.
    • Changing or adding/removing features that need to be highlighted by the infographic.
    • Change/update of overall design, theme or look of Infog (eg. Update color theme, change design shapes, icons and elements used.
    • Change or update of bundle/inclusions or number of pieces of the product

    SPECIFIC TO EBCs:

    • Change of EBC template
    • Changing the product image/model image used in any of the banners
    • Change/update of overall design, theme or look of EBC (eg. Update color theme, change design shapes, icons and elements used.

    SPECIFIC TO PRODUCT PACKAGING AND PRODUCT INSERTS:

    • Change/update of overall design, theme, or look of packaging or insert (eg. Update color theme, change design shapes, icons and elements used.
    • Change of shape, size and orientation of packaging and insert die cut.
    • Adding/removing features to highlight in the packaging or insert that will require rearranging layout of elements.

    SPECIFIC TO LOGO DESIGN

    • Scrapping of all studies and requesting for new ones.
    • Adding/removing/changing major elements that’s part of the logo (eg. Change the dot of the letter I into something that looks like the sun…)

    COPYWRITING

    MINOR REVISIONSMAJOR REVISIONS

    ON INFOGRAPHICS:

    • Change of jargon or product titles
    • Edit client work – sometimes the clients like to edit what we write, then they ask us to polish 

    EBC:

    • Change of headers, subheaders
    • Move the information around
    • Addition of extra facts

     LISTING OPTIMIZATION:

    • Only very minor (term or word usage – minimal) revisions to the copy will be considered, or sizing (ex: 50 cm instead of 40 cm).

    ON INFOGRAPHICS:

    • Addition of another infographic
    • Contesting of information; rewrite based on fact check

     EBC:

    • Addition of another section
    • Change of tonality (ex: from happy to sad)
    • Total overhaul of features/attributes/benefits (I don’t like what was written, it doesn’t encompass my brand, it’s not what I wanted, please rework to include the ff info…) 

    LISTING OPTIMIZATION:

    • Any change to the Listing Optimization will be considered as a Major Revision. Any keyword research done by the client that s/he insists on that the copywriting team should use must be submitted before the project is endorsed to production. Anything that is sent during or after the copy has been provided will be considered a re-do and a major revision

    PHOTOGRAPHY

    MINOR REVISIONSMAJOR REVISIONS

    IN GENERAL:

    • Shots not included/wrong information in the brief

      • Should we charge for the time to reshoot?
      • If it is a photographer error, no charge for reshoot
      • Where QA comes into play
    • Minor would be:  White background, No model/prop/outdoor location needed

    IN GENERAL:

    • Shots not included/wrong information on the brief
      • Should we charge for the time to reshoot
      • If photographer error, then no charge for reshoot
    • Reshoot for complex products, such as:  Silicone food bags; Mosquito nets; Party sets
    • Reshoot that requires purchasing and/or coordination:  Props, Models, Location

    VIDEO

    MINOR REVISIONSMAJOR REVISIONS

    IN GENERAL:

    • Changing text/font:  placement of text, color of text, size of text
    • Specific shots not included – due to lack of information on the brief
    • Adding “key features”
    • Removing specific clips

    IN GENERAL:

    • Changing the music: video must be edited from scratch
    • Client asks for footage that was not included in the original brief: client will be charged for the reshoot 
    • Complications with Model:  need a reshoot
    • Change animated text
    • Reshoots require props, model, locations
    • Changing voice over artist
    • Change the look or overall design

    Change requests. Some change requests made during the review period may require an additional charge. Examples include:

    1. Additional photos. If you request additional photos that were not previously included on the Project Brief we will inform you of the cost and request payment prior to completion of the work.
    2. Reshoots. If we have photographed images as they are described on the Project Brief but you would like to see them changed that requires them to be re-shot, then we may quote an additional charge to cover the cost of reshooting your project.
  9. Delivery. After production is complete, the Content will be delivered through DropBox, the link of which will be sent through your Basecamp project card. You agree that we are not responsible for loss associated with the availability, security, or confidentiality of the Content delivered through DropBox or Basecamp. We recommend that you make backup copies of all Content for your records in the event of data loss. We will only store pictures up to three (3) months, unless there are any agreements made between Prime Label Studios and the Client. After the three months have passed, your files will be deleted. We also do not provide editable files (PSD) as part of the deliverables. If you wish to have the editable files, these can be purchased at an additional fee.
  10. License and permitted use of Content. You may use Content we deliver to you in connection with your order, only after a full payment has been made, for any permitted use that does not violate this agreement. We hereby grant to you the following rights:
    Perpetual use. There is no expiration date on your rights to use the Content, meaning you can use the Content forever with no end date.
    Exclusive use. You have the exclusive right to use the Content. However, we retain the right to use the Content for our own promotional publication and internal use, including our portfolio and marketing materials. We will not use footage of your Content that contains your brand name.
    Unlimited use. Except as provided in section 12(b) below, you may display the Content an unlimited number of times.
    Derivative works. You may modify, retouch, combine, crop, annotate, or otherwise edit and create derivative works from the Content. Our Content contained within derivative works you create remain our copyrighted material and the terms and restrictions within this license also apply to those derivative works.
    Permitted uses. Permitted uses include but are not limited to: websites, online stores, online advertisements, email newsletters, video, film, television, printed advertisements, printed catalogues, product packaging, billboards, computer software, and mobile applications.
  11. Copyright ownership & transfer. Copyright ownership. All Content remains the copyrighted intellectual property of Prime Label Studios LLC until handed over to you upon final deliverable. Once content is handed over you have full ownership of the copyright of your materials.
  12. Intellectual property of third parties and visible on Product. Products you direct us to photograph may contain trademarks, logos, or copyrighted designs that become visible in the finished Content we produce for you at your direction. By directing us to photograph your Product/s containing visible intellectual property, you certify that you either own, or have received permission from the owner, to use any and all trademarks or copyrighted designs, visible on all of the Product you have directed us to photograph. By using the Content, you certify that the Content and your use of the Content, does not infringe on the intellectual property rights of any third party. You accept that it is your sole responsibility to obtain necessary permission to use any and all trademarks, logos, artwork, copyrighted designs, or other intellectual property visible within the Content.
    Stock photography and artwork. If stock photography or other artworks owned by third parties are incorporated into the Content we produce for you, we certify that this content has been paid for and/or licensed by us for use in the Content in accordance with the terms of service of the respective supplier. When printing Content containing aforementioned stock photography and artwork, the maximum number of printed copies that may be produced shall not exceed 500,000 print copies. This restriction does not apply to electronic displays, such as on a website.
  13. No warranties. The Content is provided, to the maximum extent permissible by law, with no warranties of any kind, either express or implied, including, but not limited to warranties of merchantability or fitness for a particular purpose. We do not warrant or represent that the Content will meet your requirements or that the Content will be free of errors. Additionally, we do not warrant that the Content will guarantee improvements in sales of the Content’s listing. We cannot be held liable in the case that you are not satisfied with the performance of the Content.
  14. Websites and the use of its contents. Unless noted otherwise, all materials on the Website (collectively, the “Contents”) are copyrighted property owned by Prime LabelStudios.com, one of its affiliates, or by third parties who have authorized their materials for use on our Website and are protected by U.S. and international copyright laws. Cyber security Users are strictly prohibited from violating or attempting to violate the security of this Website, including but not limited to:
    Interference. Attempting to interfere, without limitation, with service between the Website and any user using means of submitting a virus to the Website, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” the Website.
    Spamming. Sending unsolicited email, including promotions and/or other advertising of products or services.
    Accuracy of information. We make every effort to ensure the accuracy of the information contained on this Website. We are not liable for typographic errors, pricing errors, omissions, or mistakes that may be present in the content of the Website. If you find an error on our website please contact us so we can take action.
    Links on Website. This Website contains links to third party websites. We do not accept responsibility for any such links and do not endorse or monitor them for content. We are not responsible for any damage or loss sustained through the use of these linked websites or their services.
    Cache problems and viruses. Due to technical difficulties with the Internet or this Website, it is possible for you to receive inaccurate incomplete, or outdated copies of information from this Website. It is also possible for malicious software to affect this Website or be inadvertently downloaded from this Website. We are not responsible for any inaccurate or incomplete information delivered to you as a result of technical problems. We are also not responsible for any damage caused by malicious software or viruses downloaded in connection with the use of this Website.
  15. Refusal of service. If we feel your project is not a good fit, we reserve the right to refuse service and decline the project. In the case we have accepted your payment, but unable to deliver your project we will refund your payment within 5 days. We also reserve the right to end an engagement should you be verbally hostile against our employees, we wish for all collaborations to happen in a fair and formal manner. Any concerns you may have of our employees’ engagement towards you can at any point be raised to our management team.
  16. Indemnification. You agree to indemnify and hold us and our employees, officers, and owners, harmless from any losses, including all attorney fees that may result from any claims you make that are prohibited under these Terms due to any Limitation of Liability or other provision. You agree to indemnify and hold us harmless against any losses, including attorney fees, which result from third-party claims alleging you did something that, if true, would be a violation of any of these Terms.
  17. Limitation of liability. You assume full responsibility for any loss and performance that results from your use of our Service or Content. We and our employees and owners, are not liable for any indirect or consequential damages under any circumstances.
  18. Severability. If any of these Terms are found to be unenforceable for any reason, such provision shall be modified only to the extent necessary to make the provision enforceable and all other Terms shall remain in full force and effect. If we choose not to act on a breach of these Terms for whatever reason, it does not constitute a waiver of our rights with respect to such a breach or any subsequent breaches of these Terms.
  19. Attorney fees. In the event of litigation, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.
  20. Equitable relief. If you violate these Terms we may seek injunctive relief from the courts.
  21. Assignment. You may not assign your rights under these Terms to any other party. However, we may assign our rights to any other entity or individual at our discretion.
  22. Governing law. These Terms shall be governed and construed under Delaware law as such law applies to agreements between Delaware residents entered into and to be performed within Delaware and without effect to any Delaware laws regarding conflicts of law. Any action or proceeding arising from these Terms or your use of our Service or Content must be held in the State and Federal courts in Dover, Delaware.
  23. Entire Agreement. These Terms of Service make up the entire Agreement and supersede all prior agreements, understandings, and representations.
  24. Promotional offers. Promotional deals will follow a separate Terms of Service that are specific for the particular deal.
  25. Anti Ranking Clause. We do not warrant that the Content will guarantee improvements in sales of the Content’s listing. We cannot be held liable in the case that you are not satisfied with the performance of the Content.

Contacting us

If you have any questions about this Agreement, our Website, or any of our services please direct these inquiries to:

Prime Label Studios LLC

8 The Green, Suite A – Dover 19901 DE – United States

You may also send us a message here