These Terms of Service (“Terms,” or the “Agreement”) are a legal agreement. By using our Service, using Content produced by our Service, or by delivering Product to us, you are agreeing to these terms.
Prime Label Studios is a Service (the “Service”), which primarily produces product photography and related Content which may include photographs, graphics, video, logos and audio recordings, ( referred to as “Content”). All final deliverables are described at 9. Deliverables. Any products you send us, we refer to as “Product” in these Terms. Our Website, which can be accessed at www.primelabelstudios.com is referred to as the “Website.”
www.primelabelstudios.com is owned by Prime Label Studios LLC a Delaware Limited Liability Corporation (“www.primelabelstudios.com,” “we,” or “us”). By using our Service, whether as an individual or as a representative of an entity that is using our Service, you are a “Client” (or “you”) according to these Terms.
We may update or make changes to these Terms of Service on our Website. The revised Terms shall take effect and remain in full force immediately upon publication.
Communication to you about your account, order, billing, Product, legal notices, or anything else related to the Service we provide, will be sent to the email address you provided when starting your order (and also on your Basecamp card, should you already be in production with us). We may also contact you via telephone, but are not required to do so. You should ensure any email coming from the domain “PrimeLabelStudios.com” is added to a “whitelist” to prevent the email being rejected as spam.
You are responsible for the costs of shipping your Product to and from our studio, plus any necessary insurance incurred by the courier and customs. We advise that you choose a shipping provider with reliable tracking information and signature confirmation. Our recommended courier services are DHL and FedEx, but Prime Label Studios does not have any partnership or is not affiliated in any way with these courier services. Immediately after shipment, you are required to provide us with the tracking number in order for us to properly track the shipment from our end. Due to the Import tax and other tax laws of the Philippines, we do not recommend shipment with standard mail, or other couriers due to complications that can result from the use of such. If a shipment is lost, delayed, or damaged in any shape, form or manner while in transit to our studio, we are not responsible for such loss, damage or delays.
All sales are final. Payments made to us are not refundable unless Prime Label Studios has failed to uphold a responsibility specified within these terms of services. In the event that Prime Label Studios fails to uphold their responsibility under these terms of services, a refund will be processed via the same method as the payment was made. Credit card payments will be refunded to the same card payment was made.
The current pricing is published on the pricing page of our Website. We may make changes to the prices we charge for our services at any time by publishing the new rates to our Website, and will take into effect as soon as they are posted online. Those who have already made payments for any of our services will not be affected by the pricing change, and will not be charged extra in the case of price increase, and will not be refunded in the case of price drops. We may offer other services that aren’t listed on our pricing page and, if applicable, those rates will be disclosed before payments are made, invoices are sent, and production begins.
Production and creative processes commences once the quote is paid in full. The following points are meant as guidelines for you as our client to understand the entire process, your rights and the processes behind. The following points can be subject to changes.
After production is complete, the Content will be delivered through DropBox, the link of which will be sent through your Basecamp project card. You agree that we are not responsible for loss associated with the availability, security, or confidentiality of the Content delivered through DropBox or Basecamp. We recommend that you make backup copies of all Content for your records in the event of data loss. We will only store pictures up to three (3) months, unless there are any agreements made between Prime Label Studios and the Client.. After the three months have passed, your files will be deleted.
We do not provide editable files (PSD) as part of the deliverables. If you wish to have the editable files, these can be purchased at an additional fee.
You may use Content we deliver to you in connection with your order, only after a full payment has been made, for any permitted use that does not violate this agreement. We hereby grant to you the following rights:
The Content is provided, to the maximum extent permissible by law, with no warranties of any kind, either express or implied, including, but not limited to warranties of merchantability or fitness for a particular purpose. We do not warrant or represent that the Content will meet your requirements or that the Content will be free of errors.
Additionally, we do not warrant that the Content will guarantee improvements in sales of the Content’s listing. We cannot be held liable in the case that you are not satisfied with the performance of the Content.
If we feel your project is not a good fit, we reserve the right to refuse service and decline the project. In the case we have accepted your payment, but unable to deliver your project we will refund your payment within 5 days. We also reserve the right to end an engagement should you be verbally hostile against our employees, we wish for all collaborations to happen in a fair and formal manner. Any concerns you may have of our employees’ engagement towards you can at any point be raised to our management team.
You agree to indemnify and hold us and our employees, officers, and owners, harmless from any losses, including all attorney fees that may result from any claims you make that are prohibited under these Terms due to any Limitation of Liability or other provision. You agree to indemnify and hold us harmless against any losses, including attorney fees, which result from third-party claims alleging you did something that, if true, would be a violation of any of these Terms.
You assume full responsibility for any loss and performance that results from your use of our Service or Content. We and our employees and owners, are not liable for any indirect or consequential damages under any circumstances.
If any of these Terms are found to be unenforceable for any reason, such provision shall be modified only to the extent necessary to make the provision enforceable and all other Terms shall remain in full force and effect. If we choose not to act on a breach of these Terms for whatever reason, it does not constitute a waiver of our rights with respect to such a breach or any subsequent breaches of these Terms.
In the event of litigation, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.
If you violate these Terms we may seek injunctive relief from the courts.
You may not assign your rights under these Terms to any other party. However, we may assign our rights to any other entity or individual at our discretion.
These Terms shall be governed and construed under Delaware law as such law applies to agreements between Delaware residents entered into and to be performed within Delaware and without effect to any Delaware laws regarding conflicts of law. Any action or proceeding arising from these Terms or your use of our Service or Content must be held in the State and Federal courts in Dover, Delaware.
These Terms of Service make up the entire Agreement and supersede all prior agreements, understandings, and representations.
Promotional deals will follow a separate Terms of Service that are specific for the particular deal.
We do not warrant that the Content will guarantee improvements in sales of the Content’s listing. We cannot be held liable in the case that you are not satisfied with the performance of the Content.
If you have any questions about this Agreement, our Website, or any of our services please direct these inquiries to:
Prime Label Studios LLC
8 The Green, Suite A – Dover 19901 DE – United States
You may also send us a message here